FREQUENTLY ASKED QUESTIONS
WHAT IS A CARPOOL CONCERT?
Carpool Concert is a series featuring national and local touring bands. The event is
designed to give music fans the live show experience, while still maintaining social
distancing. Think concert meets drive-in movie.
WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?
All CDC and State of Illinois guidelines will be followed, and we are working
closely with local, and state officials to ensure this event meets or exceeds all
recommended standards. We will leave every other parking space empty to ensure
sufficient distance between you and surrounding vehicles. Fans are welcome to sit in
chairs, dance, etc. in the 10ft zone space to the left of their car. In the event it is necessary
for a fan to leave their vehicle or zone, safe social distancing will be strictly enforced.
Failure to follow safe social distancing, or requests of staff members for
participants to follow, will cause the participant to be subject to ejection. Event staff
will be wearing personal protective equipment as required by CDC guidelines. ALL
GUESTS ARE REQUIRED TO BRING A MASK TO THE CONCERT FOR ADMITTANCE.
MASKS MUST BE WORN WHEN LEAVING THE VEHICLE.
IF I DON’T PURCHASE A TICKET ONLINE, CAN I PURCHASE A TICKET AT THE EVENT?
No - tickets are only available online. To ensure safe social distancing, tickets will
not be sold in-person on site.
IF I DON’T HAVE A TICKET CAN I LISTEN TO THE SHOW FROM THE SIDEWALK OR OTHER NEARBY AREA?
No. All surrounding areas, including parking lots and grass fields will be
ARE PARKING SPACES ASSIGNED?
Parking spots in each section will be general admission. Please do not arrive
earlier than the scheduled opening as we will NOT be allowing early entry.
WE HAVE A LARGE GROUP COMING. CAN WE RESERVE SPACES IN ADVANCE?
Sorry, we cannot reserve parking. We suggest trying to arrive in the lot behind one
another as cars will be directed to fill in rows as they arrive. Still, we cannot
guarantee that you will be parked next to the other vehicles in your group. It is
recommended that you only share a vehicle with household members with whom
you have been sheltering in place.
ARE THERE ANY SPECIAL RULES FOR PARKING?
Please follow the direction of parking attendants and venue staff. For everyone’s
safety, it is important that you stay in the space you are assigned throughout the
WHAT TIME SHOULD I ARRIVE?
Parking opens 1(one) hour prior to scheduled performance time. Please DO NOT
arrive any earlier, there will be no place to park or hang-out.
HOW DO I SCAN MY TICKET?
Please present your ticket at the driveway entrance for contact-free scanning by
holding the ticket against your rolled-up window. Our staff will scan your ticket
through the glass.
WHAT IF I AM RUNNING LATE?
We encourage everyone to arrive on time to limit disturbances for others in
attendance, as well as the talent on stage. Should you arrive late, our parking
attendants will assist you in getting to your parking space as quickly as possible
without negatively impacting the experience of other fans.
WHAT IF I CAN’T USE MY TICKET?
All sales are final and there will be no refunds.
DOES EVERYONE IN MY CAR NEED A TICKET?
Yees, every member in your car will be required to purchase a ticket. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place. Limit 4 people per vehicle.
CAN I LEAVE AND COME BACK?
Re-entry is not permitted.
IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT THE PARKING LOT?
Unless there is an emergency, we ask that everyone stay in their parking space
until the end of the show. In the event you need to leave unexpectedly, please ask
one of our parking attendants and they will be happy to assist you.
IS TAILGATING PERMITTED?
For the safety of all staff and guests, grilling, yard games and
other traditional tailgating activities are not permitted.
HOW LONG WILL THE SHOW LAST?
Each concert will be approximately 75 minutes.
WILL RESTROOMS BE AVAILABLE?
We are asking that all fans minimize or eliminate the need to leave their car or
assigned zone for any reason. A limited number of restrooms will be available for u se
and guests who need to use the facilities must follow social distancing restrictions
and instructional signs. Restroom use will be limited to one adult at a time. Small
children may be accompanied by an adult. Handicap restrooms will be available, and
all restrooms will be serviced regularly. FACE MASKS ARE REQUIRED DURING THIS
WILL CONCESSIONS BE AVAILABLE?
Yes, concessions and alcohol will be available for purchase on site.
CAN WE BRING OUR OWN FOOD AND DRINKS?
We kindly ask that you not bring outside food and beverage. Many options will be
available for purchase on site.
CAN I BRING ALCOHOL TO THE EVENT?
Outside alcohol is not permitted, but will be available for purchase on site for guests
21+. Please drink responsibly and abide by the following rules:
• Do not operate your vehicle while drinking
• Have a designated driver
• Do not bring glass bottles
• Dispose of any open containers in the waste cans provided while you exit
WILL SOMEONE BE PICKING UP TRASH?
While we will have staff on site to assist in housekeeping efforts, we kindly ask that
you please take your trash with you and dispose of it at home to limit person-toperson
contact and potential spreading of germs.
CAN I BRING A CAMERA?
Only standard point-and-shoot cameras will be permitted. Cameras with
detachable lenses, Go-Pros, or any other professional audio, video, or digital
recording devices are prohibited.
WHAT HAPPENS IF IT RAINS?
Your safety is our priority. In the event of inclement weather, event management
may decide to delay the performance or make necessary arrangements to keep you,
the talent and our staff safe. We cannot Issue any refunds.
WHAT KINDS OF VEHICLES ARE PERMITTED?
Personal vehicles and trucks that fit in a single, standard parking space are
welcome. Oversized vehicles such as RVs. and trailers are not permitted. In addition,
motorcycles will also not be permitted.
CAN I LEAVE MY CAR RUNNING?
Please leave your engine turned off throughout the concert. If you need to turn
your car on briefly that is okay.
CAN I ROLL MY WINDOWS DOWN DURING THE SHOW?
DO I NEED TO TURN MY HEADLIGHTS OFF?
Yes, headlights should remain off throughout the event.
HOW DO I TURN OFF THE DAYTIME RUNNING LIGHTS ON MY VEHICLE WHICH STAY ON WHEN I HAVE IT IN ACCESSORY MODE?
Every vehicle is different. Please consult the owner’s manual for your vehicle
before arriving at the show. In many newer vehicles, you can disable daytime
running lights by using this procedure: 1. Place car in park, or manual shift to neutral
2. Turn off your engine and remove key 3. Set parking or emergency brake just
enough to catch (not all the way) 4. Restart your car and the lights should stay off.
CAN I LEAVE THE HATCHBACK OF MY SUV OPEN DURING THE SHOW?
Absolutely. Hatchbacks should be raised no higher than the top of your vehicle
(level with your roof). If your hatch opens above your roofline, this blocks the view of
others. You are responsible for keeping it lowered using a rope or similar method.
Hatchback lights can usually be turned off by using a pen or piece of metal to close
the opened latch. To re-open the latch, just pull the lever.
DO I NEED TO STAY INSIDE MY VEHICLE?
Nope. Fans are welcome to sit in folding chairs, dance, etc. in the 10ft zone space to
the left of their car. You will not be permitted to sit on the roof of your vehicle or be
sitting so high as to obstruct the view of others. Please use common courtesy so
everyone can enjoy the show.
WHAT IF I NEED ASSISTANCE DURING THE EVENT?
Our event staff and security personnel are here to help. If you have a question or
concern, please notify the nearest staff member and we will be glad to assist you.
You may also call 224.219.2310 for assistance. If you experience an emergency
situation during the event, please call 911 first and then notify the nearest staff
CAN I SMOKE IN THE PARKING LOT SINCE IT IS OUTSIDE?
Please avoid smoking at this event as it may disturb others in attendance.
CAN I BRING MY PET TO THE SHOW?
Pets are not allowed to attend.
WILL THERE BE AN ENCORE PERFORMANCE?
No, there will not be an encore performance.
CAN WE SIT IN A TRUCK BED?
IS THERE ANYTHING WE CAN’T BRING OR DO?
Yes, the following items and activities are prohibited at this event:
• Advertising, selling or promoting any third-party product (including, but not
limited to, food and beverage items)
• Amplified sound systems
• Disorderly conduct
• Grills or fryers
• Kerosene lamps or open flames of any kind
• Laser pointers
• Tents, stand umbrellas and tarps
• Use of drones
• Wagons and strollers